Configure PinPad or EMV Stations

EMV (which stands for Europay, Mastercard, and Visa respectively) chips are able to create a unique transaction code for each purchase. Their introduction was intended to protect people from fraudulent activity.

EMV is a payment method based upon a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them. EMV cards are smart cards that store their data on integrated circuit chips, in addition to magnetic stripes. These include cards that must be physically inserted into a reader, as well as contactless cards that can be read over a short distance using near-field communication technology. EMV chip cards use an actual computer chip placed on the top part of a credit card to communicate with terminals. These chips allow a much more intricate and secure transaction process to occur. Payment cards that comply with the EMV standard are often called Chip and PIN or Chip and Signature cards.

The EMV device is the machine used to make a payment using a credit card. The EMV device should therefore be on the counter or held for the customer to insert their card into it.

Note: Your Property may also use a signature capture device, which may be in the form of either a dual purpose (credit card processor and electronic signature capture) machine from your credit card gateway or processor (such as BridgePay or Tenerum), or a stand alone electronic capture device (from a supplier such as Topaz). It is seen by Skyware like an EMV device and therefore also needs to be configured for use, and (if a separate machine) should then also be kept on the counter for the customer to use. See How to Set-Up and Use Electronic Signatures for more details.

 

Any EMV devices for your property need to be configured into the system before it can be available. Remember it is a PHYSICAL device that needs to be attached for use.

 

 

Configuring an EMV device is done on the EMV Stations screen, reached from the Interfaces Maintenance menu page.

 

 

Select Managers Screen from the Quick Menu on the left side of the screen, to be taken to the Manager's Commands Menu screen.

Quick Menu with Manager's Screen option selected OR Quick Menu with Manager's Screen option selected, NEW look

OR

Full Menu

Full Menu Icon OR Full Menu option when viewed using the modern light look of Skyware

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table OR Full Menu popup version seen in Modern Light look of Skyware

Select Other from the Other section.

Other section of the Full Menu OR Other section of the Full Menu with Other => command selected, NEW look for Skyware

This will take you to the Other Front Desk Tasks Menu, which has four sections, Other List 1, Other List 2, Documents and Web.

Other Front Desk Tasks Menu OR Other Front Desk Tasks Menu in the NEW look for Skyware

Select Manager's Screen to be taken to the Manager's Commands Menu screen.

Manager's Commands Menu OR Managers commands menu in the NEW look for Skyware

Select Configuration to be taken to the Property and System Configuration screen.

Property and System Configuraion Menu OR Property and System Configuration Menu in the NEW look for Skyware

Select Interfaces from the Sub-Systems area of the screen.

Sub-Systems section of the Property and System Configuration menu with Interfaces=> command selected OR Sub-systems section of the Property and System Configuration menu with Interfaces => command selected, NEW look for Skyware

The Interfaces Maintenance Menu contains four sections, Channel Interfaces, Texting Interface, Other Interfaces and Other Interface.

Interfaces Maintenance Menu OR Interfaces Maintenance Menu, NEW look for Skyware

The command is in the Other Interfaces section of the menu. Select PinPad (EMV) Stations from the Other Interfaces section of the Interfaces Maintenance menu.

Other Interfaces section of the Interfaces Menu with PinPad (EMV) Stations command selected, NEW look for Skyware

 

The PinPad (EMV) Stations screen display is split into two frames, with the left side of the screen listing any already configured PinPad (EMV) Stations for the property and the right side containing the fields you need to complete in order to add or edit a PinPad (EMV) Station for the property. Any changes made on the right, once saved, will be updated in the listings to the left.

EMV Stations screen example

The currently configured options can be displayed by:

Order: List order, a numeric ordering,

ID: The Pin Pad (EMV) station Terminal ID,

Description: This is the description or location of the configured station, and can be searched by manually inputting the desired order number, ID or location.

Selecting any Pin Pad (EMV) station will display the details on the right.

EMV Stations screen example, right side detail for editing purposes

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new Pin Pad (EMV) station.

Complete the fields described below.

OR:

Select an existing Pin Pad (EMV) station from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar. Then change the field information as described below.

Edit the current selection:

Change the field information described below.

 

EMV Station screen example, right side detail

Enter information into the following fields:

Terminal ID: This field may be anything the Property wishes, BUT must be completed.

This field is required.

List Order: This determines in what order the Pin Pad (EMV) station appears listed in the interface.

Enter a number into the List Order field.

UUID: This field is how Skyware sees the device. Enter the UUID (may be found on the actual EMV device (via the green settings button, bottom right of machine screen) if not otherwise known).

PinPad Description: This is the description of the device, for staff to be able to locate it. Again, this field may be anything the Property wishes, BUT must be completed.

This field is required.

Note: This can be tested using the Walk In or Reservation screen; do NOT complete all the information but select the "Check In using PinPad" button at the top or bottom of the screen.

Walk In screen example with "Check In using PinPad" button at the top and bottom of the screen highlighted

The EMV device should light up if working. If not, the Walk In or Reservation screen will display an error message at the top.

EMV Stations EMV device example with the "Can this device accept registration card signature?" check box checked

This allows you to designate the EMV device as the machine for use in capturing electronic signatures for the Registration Card.

Note: The Signature Pad Text is set on the Property Definition screen Reg / Conf tab .

Property Definition screen example with Reg / Conf tab open and "Signature Pad Text" button highlighted

Note: On the Folio screen, clicking the electronic signature icon (a Folio tool bar icon ) allows you to activate the electronic signature capture machine for the guest to sign, then save a copy of the signature for your records .

Activate Electronic Signature Icon

Schematic of using the electronic capture button on the folio screen to open a pop up window for capturing an electronic signature

 

When you are finished adding or editing Pin Pad (EMV) stations, click the Save Save button button to save the changes.

This will generate a new entry on the list to the left.

EMV Stations screen example with EMV device added on the left after saving the entered information

This must be done for EVERY EMV device.

 

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Date Updated December 30, 2025